Frequently Asked Questions

Quick answers to the questions we get asked most.

Yes. All products on this site are strictly for adults aged 18 and over. We carry out age verification checks at checkout and again on delivery, in line with UK law.

No. In line with the UK-wide ban in effect since 1 June 2025, we do not sell single-use disposable vapes. Everything we stock is a refillable or rechargeable device.

Under the Tobacco and Related Products Regulations 2016 (TRPR), the maximum nicotine strength we can sell is 20mg/ml, with a maximum tank/pod capacity of 2ml and a maximum refill bottle size of 10ml.

Yes. Every product we sell is registered with the MHRA and complies with UK TRPR requirements, including child-resistant and tamper-evident packaging and required health warnings.

Yes, we deliver UK-wide. See our Delivery Information page for costs and estimated timescales.

Due to hygiene and regulatory reasons, opened e-liquids and used devices cannot be returned unless faulty. See our Returns Policy for full details.

Contact us within 14 days of delivery and we’ll arrange a replacement or refund.

Yes. Payments are processed securely by our payment provider — we do not store your card details.